Frequently Asked Questions

1. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed and shipped within 2-3 business days. Once shipped, you can expect your package to arrive within 5-7 business days. Please note that international orders may take longer to arrive. 

2. Do you offer international shipping?

We do not offer it at this time.

3. What is your refund policy?

Click here to read our refund policy.

4. What should I do if my package is damaged or lost?

Please note that standard delivery times are estimates and may vary depending on circumstances like distance, local public holidays, and other external factors outside of our control. If your package is delayed, we recommend checking the estimated arrival of your order using the USPS tracking number provided in the shipping details email.

If your package is damaged or you receive the wrong item, please contact us immediately at creativelanestore@gmail.com. We will evaluate the issue and make it right. If your shipment is suspected to be lost, please reach out to the shipping carrier to initiate a search or trace request. 

To file a USPS missing mail report, click here.

5. What are vinyl decals?

Vinyl decals are adhesive stickers made from high-quality vinyl material. They can be applied to any smooth surface, such as laptops, water bottles, cars, and more, to add a personal touch.

6. Can vinyl decals be removed?

Yes, vinyl decals can be removed without causing damage to the surface. To remove a decal, simply peel it off slowly and carefully. If any adhesive residue remains, you can use rubbing alcohol or adhesive remover to clean the surface.

7. How long do vinyl decals last?

Our vinyl decals are made with high-quality materials that are designed to be durable and long-lasting. Under normal conditions, they can last for several years.

8. Can vinyl decals be used outdoors?

Yes, some of our vinyl decals are suitable for outdoor use. Please refer to our color chart to see what's the best vinyl for outdoor use. They are weather-resistant and can withstand exposure to sunlight, rain, and other environmental factors. However, prolonged exposure to extreme conditions may affect their longevity.

9. Are your fan-made items official merchandise?

No, they’re not. Our fan-made items are unofficial and are not affiliated with or endorsed by any artist, company, or rights holder unless stated otherwise.